Refund policy

At UNU, we want you to be completely satisfied with your purchase. If your item arrives damaged or broken, we offer a straightforward return and refund process within 7 days of delivery.

1. Eligibility for Returns:

• Returns are accepted only if the item is broken or damaged upon arrival.
• You must request a return within 7 days of delivery by providing a photo of the damaged item via email to team@unudecor.com.
• The item must be in its original packaging.

2. Return Process:

• To initiate a return, contact us at team@unudecor.com with:
  • Your order number
  • A description of the damage
  • A photo of the damaged item
• If your return is approved, we will provide return shipping instructions.
• Customers are responsible for return shipping costs.

3. Refund Process:

• Once we receive and inspect the return, we will process the refund within 10 business days to your original payment method.
• Bank processing times may vary.

4. Non-Refundable Items:

• Items that are not damaged are non-refundable.
• Final sale, personalized/custom items, and used products cannot be returned.

5. Shipping Costs:

• Shipping costs are non-refundable.
• If a refund is issued, return shipping costs will be deducted from the refund.

Need Help?
For any questions, contact us at team@unudecor.com. We’re here to help!